Streamlined appointment system reduces overcrowding at Mubende’s anti-retroviral (ART) clinic increasing client access to care and treatment services

Resource type: 
Publications
Publication date: 
November 2014
Published by: 
USAID/SUSTAIN
Sequence number: 
34
Streamlined appointment system reduces overcrowding

It was not clear why particular days within the week had heavier client loads than others; daily clinic attendance numbers ranged from 80 to 300 clients. On heavy days, the clinic would be forced to extend its operating time two additional hours (from closing at 5pm to 7pm) to make sure all clients were seen by the limited clinic staff.